Polices

【Product Returns for all customers without exception

  1. All disputes are subject to Richmond Hill Small Claims Court

    8500 Leslie Street, Suite 395

    Markham, Ontario L3T 7M8

  2. All parts must be installed by an authorized technician or OEM certified technician without exception
  3. For international small order (value is under 100USD or shipping fee is under 30USD), We will use post office without tracking number to instead of Fedex with tracking number. No guarantee  for post office and you can not claim it if it was lost by post office. If you want guarantee delivery and you should contact us and pay the international shipping fee.
  4. All dispute court claims files(for international customers) will be send to your email unless you want to pay international shipping fee yourself.
  5. Refunds or Returns are only acceptable for unopened and unused products for USA and Canadian customers only
  6. All Opened and Used Products are not acceptable for return.
  7. All tampered products, such as those dismantled and with removed labels are not acceptable for return.
  8. 20% re-stocking fee will be applied to all the return products.
  9. You have only one opportunity to return the product, which is at the time of receiving the package should the product ID be different from the one sold to you(ID is only for high value parts).
  10. You must confirm the product ID upon receiving the package with the Fedex UPS driver present as witness.
  11. You have only one opportunity to return the product, which is at the time of receiving the package should the product ID be different from the one emailed to you.
  12. Failure to do this will void any warranties. The warranty is only applicable to the product of the specified ID number as sold to you.
  13. The warranty is only applicable to the product of the specified ID number as sold to you.
  14. The warranty will be void if the specified ID number on the product was removed!!!
  15. The purchaser must be the one who receives and opens the package and gives the signature.
  16. LavaInk will give you replacements with your next order after we confirm that the products are either defective or damaged during delivery.
  17. You must report defective products within 10 days from your purchasing date. Proof of defectiveness in the product is required for return or replacement. This proof must be in the form of a document, written by an authorized technician or OEM certified technician that explains the diagnostic methods used to determine that this specific part is defective, and not merely another part of the machine. The proof provided must be beyond reasonable doubt. This document must be signed by the aforementioned technician, with full contact information, so that LavaInk may confirm the details if deemed necessary. This document must be sent, by mail, to LavaInk. Only hard copies accepted.
  18. Delivery damage must be reported on the day the product is received.
  19. All Return Products must be send back within 10 days from your purchasing date. All Return Products must be in original package condition.
  20. 20.00USD will be charged if package is not original package.
  21. You must put the RETURN PRODUCTS at the waybill.
  22. You must email PRODUCTS ID Numbers to us.
  23. You have to follow LavaInk instruction that will be emailed to you for our return products.
  24. You have to follow LavaInk’s instruction that will email to you for our return products.
  25. The shipping fee is not refundable without exception.
  26. Customer have to pay return shipping fee without exception.
  27. Please Do Not Place Your Order if you do not agree with LavaInk’s above terms.
  28. Lavaink reserves the right to change any of these terms and conditions from time to time without notice.